Garuda first class review: If you’re searching for an in-depth look at what flying Garuda Indonesia’s First Class has to offer, you’ve come to the right place.
Quick Takeaways:
– Garuda Indonesia First Class has luxurious seats with excellent privacy.
– Food quality and wine selection are commendable.
– Service is professional but lacks warmth.
– In-flight entertainment could use an upgrade.
Garuda Indonesia, the nation’s flagship carrier, has been making waves in luxury travel. With a growing international presence and an award-winning business class, we set out to explore whether their First Class lives up to the hype. This detailed review will guide you through everything from the booking process to the onboard experience, ensuring you know what to expect should you choose to fly Garuda First.
As an avid traveler and an expert in reviewing luxury travel experiences, I’ve had the chance to explore numerous first-class offerings. My insights into the Garuda first class review are built on experience and thorough research.
Let’s explore the specifics and see if Garuda First Class is truly a notch above the rest.
Table of Contents
Booking Process
Booking a Garuda Indonesia First Class ticket can be a bit challenging, but the rewards are worth it. Here’s a step-by-step guide to help you steer the process.
Cash Booking
For those who prefer to pay cash, booking directly through Garuda Indonesia’s website is straightforward. However, be prepared for a premium price tag as First Class tickets are not cheap. The airline occasionally offers discounts and promotions, so keep an eye out for those.
Points and Miles
If you’re a frequent flyer or a points enthusiast, you can book Garuda First Class using miles. Garuda Indonesia is part of the SkyTeam alliance, which means you can use miles from partner airlines like Delta or Flying Blue (Air France/KLM).
One of the most notable promotions was the 90% off award sale in December 2016. This allowed travelers to book a round-trip First Class ticket for just 38,000 miles. While such promotions are rare, they are a golden opportunity for savvy travelers.
Using Chase Sapphire Reserve
For those with the Chase Sapphire Reserve card, you can transfer points to Flying Blue and then book Garuda First Class. Here’s how:
- Log into your Chase account and steer to the Ultimate Rewards section.
- Transfer points to your Flying Blue account.
- Search for award availability on the Flying Blue website or by calling their customer service.
Flying Blue Account
Creating a Flying Blue account is straightforward. Once you have an account, you can easily search for award availability and book your flight. Remember to check for any promotions or discounts that might be available.
Overcoming Problems
The booking process can have its challenges. For instance, during the 90% off promo, many faced issues with account registration and finding award space. Here are some tips to overcome these problems:
- Account Registration: If you face issues registering on Garuda’s website, try selecting a different country like Indonesia or the UK and then change your country back to the US once registered.
- Finding Award Space: Award space for these promotions is often limited. Be persistent and consider calling Garuda’s call center directly to secure your booking.
Final Thoughts
Booking Garuda Indonesia First Class can be a bit of a maze, but with some persistence and strategic use of points, you can secure a luxurious experience at a fraction of the cost.
Next, let’s explore the ground services that Garuda Indonesia offers to its First Class passengers.
Ground Services
Garuda Indonesia’s ground services for First Class passengers are designed to make your journey as smooth and luxurious as possible. From complimentary transportation to exclusive lounge access, here’s what you can expect.
Complimentary Transportation
Garuda Indonesia offers complimentary transportation to and from the airport for First Class passengers. This service ensures that you start your journey in comfort and style. Simply arrange the pickup with the airline, and a chauffeur-driven car will be at your doorstep to whisk you away to the airport.
Check-In Experience
Upon arrival at the airport, the check-in process for Garuda First Class passengers is seamless. Dedicated check-in counters mean no waiting in long lines. The staff is friendly and efficient, ensuring that your luggage is taken care of and your boarding pass is issued quickly.
No.1 Lounge
While waiting for your flight, you can relax in the No.1 Lounge at London-Heathrow’s Terminal 3. This lounge is shared by several airlines but has a special section reserved for First Class passengers. The lounge features comfortable seating, fast Wi-Fi, and various food and drink options to keep you refreshed.
Personal Escort and Immigration Handling
One of the standout features of Garuda Indonesia’s First Class service is the personal escort. A dedicated assistant will guide you through various airport checkpoints, ensuring a hassle-free experience. This includes expedited immigration handling, which can save you a significant amount of time.
Garuda First Class Lounge
At Jakarta’s newly built Terminal 3 Ultimate, Garuda Indonesia’s First Class Lounge is a haven of luxury. The lounge is bright, vibrant, and spacious, with plenty of seating for the relatively few passengers who use it. The decor is neat, and the amenities are top-notch, including L’Occitane products in the shower rooms.
Spa Services
For those looking to unwind before their flight, the First Class Lounge offers spa services. You can indulge in a massage or other treatments to relax your body and mind. While some lounges charge for such services, Garuda’s First Class Lounge includes them as part of the package.
Additional Amenities
The lounge also features semi-private suites for those who need a quiet space to work or rest. Complimentary beverages, including premium wines and spirits, are available, along with a selection of gourmet food. Whether you want to catch up on emails or simply relax, the lounge has everything you need.
Next, let’s dive into the cabin and seat features that make Garuda Indonesia’s First Class a top-tier experience.
Cabin and Seat
Garuda Indonesia’s First Class on the Boeing 777-300ER is designed for ultimate comfort and privacy. The cabin features a 1-2-1 configuration, ensuring every passenger has direct aisle access. This layout is ideal for both solo travelers and those traveling in pairs.
Seat Dimensions and Configuration
Each First Class seat is 22 inches wide and offers 82 inches of pitch, providing ample space to stretch out. The seats can be adjusted into various positions, including a fully lie-flat bed for sleeping. This flexibility ensures you can find the perfect setting for dining, relaxing, or sleeping.
Privacy and Comfort
One of the standout features of Garuda’s First Class seats is the privacy doors. These doors completely enclose each suite, offering a private sanctuary in the sky. The seats are upholstered in premium materials, and the armrests and tray tables are adorned with polished wood, adding a touch of elegance.
Seat Controls and Storage
The seat controls are intuitive and easy to use, thanks to an HD touchpad. You can quickly adjust the seat to pre-set positions for takeoff, dining, relaxing, and sleeping. There’s also a mode for customizing individual components like the seat-back, cushion, and leg rest.
Storage is plentiful around each seat. On the aisle side, there’s a compartment for hanging clothes after changing into the provided pajamas. The window side features additional storage bins for smaller belongings and a convenient spot for the IFE remote.
Bedding and Pajamas
When it’s time to sleep, the crew transforms your seat into a cozy bed. The bedding includes a mattress pad, a soft duvet, and multiple pillows, ensuring you get a good night’s rest. Pajamas and slippers are also provided, adding to the comfort.
Amenities
Each seat comes with an amenity kit stocked with high-quality products from Loewe, including skincare items and a writing kit with paper, envelopes, and a pen. Noise-canceling headphones are also provided to improve your in-flight entertainment experience.
Next, let’s explore the in-flight amenities that make Garuda Indonesia First Class a truly exceptional experience.
In-Flight Amenities
Garuda Indonesia’s First Class offers a range of amenities to ensure a luxurious and comfortable flight. Here’s a closer look at what you can expect:
Amenity Kit
When you board, you’ll find a beautifully presented amenity kit at your seat. The kit includes high-quality products from Loewe, such as face and body lotion. You’ll also find a wooden toothbrush, lip balm, and a hairbrush, ensuring you have everything you need for a refreshing flight.
Pajamas and Slippers
Comfort is key in First Class, and Garuda provides pajamas and slippers to help you relax. The pajamas are lightweight and comfortable, with men receiving black sets and women getting taupe. The slippers are presented Cinderella-style by the flight attendants, ensuring a perfect fit.
In-Flight Entertainment
Each seat is equipped with a 23.5-inch touchscreen monitor for in-flight entertainment. The system offers a wide selection of new releases, older films, and TV shows, including popular series like Fresh Off the Boat and Gotham. You can also check the progress of your flight and browse the dining menu and wine list.
Wi-Fi and Live TV
One of the standout features of Garuda’s First Class is the complimentary Wi-Fi. It’s not the fastest, but it’s decent for airplane Wi-Fi and allows you to stay connected and productive. The live TV feature is also a great addition, letting you watch live broadcasts from 37,000 feet in the air.
Reading Materials
For those who prefer reading, Garuda provides a selection of magazines and newspapers. You can find titles like National Geographic to keep you entertained throughout the flight.
Headphones
Garuda offers noise-canceling headphones to improve your in-flight entertainment experience. While not the highest quality, they do the job and help block out ambient noise, allowing you to enjoy movies and music.
Additional Comforts
The lavatory in First Class is stocked with L’Occitane cleansing cloths and mini-dental/shaving kits. There’s also a full-size bottle of Loewe eau de toilette available for use, adding a touch of luxury to your in-flight experience.
Next, let’s dive into the food and beverage offerings that make flying Garuda Indonesia First Class a gourmet experience.
Food and Beverage
Flying Garuda Indonesia First Class is a gourmet experience, featuring multi-course meals, a caviar service, and an onboard chef. Here’s what you can expect:
Multi-Course Meals
Garuda offers a range of multi-course meals that cater to both Indonesian and Western tastes. Meals start with an appetizer, followed by a soup, main course, and dessert. Each dish is thoughtfully prepared and beautifully presented.
Caviar Service
A highlight of the dining experience is the caviar service. Served with a mother of pearl spoon, the caviar comes with traditional accompaniments like blinis, crème fraîche, and chives. It’s a luxurious start to your meal.
Onboard Chef
Garuda’s First Class features an onboard chef who ensures that your meal is prepared to your liking. The chef can customize dishes based on your preferences, making the dining experience truly personalized.
Indonesian Cuisine
You’ll find authentic Indonesian cuisine on the menu, including specialties like Bebek Goreng (Balinese Fried Duck) and oxtail soup. While the duck can be hit or miss in terms of texture, the flavors are rich and authentic.
Western Cuisine
For those who prefer Western dishes, Garuda offers options like rack of lamb and scallops. The lamb is particularly noteworthy, cooked to perfection and served with a delicious pesto sauce.
Wine and Spirits Menu
The wine and spirits menu is extensive, though some selections, like the champagne, fall short of First Class standards. However, the still wines, such as the Marc Morey Chassagne Montrachet, are excellent and pair well with the meals.
Coffee Menu
Garuda takes coffee seriously, offering a coffee menu that includes options like a triple shot cappuccino and a French press of single-origin West Papuan coffee. The coffee is expertly made and served on an attractive lacquered tray.
Breakfast Options
Breakfast service is equally impressive, starting with fresh fruit and pastries. Main options include eggs, waffles, and even bircher muesli. The mixed berries are a delightful addition, especially if requested in advance.
Flying Garuda Indonesia First Class means you’ll enjoy a culinary journey at 37,000 feet, with a variety of flavors and personalized service.
Next, let’s look at the level of service quality you can expect on board.
Service Quality
Flying Garuda Indonesia First Class is not just about the luxurious amenities and gourmet meals; it’s also about the outstanding service that makes you feel truly special from start to finish. Here’s what sets their service apart:
Personal Attention
From the moment you board, the crew provides meticulous personal attention. They greet you by name and are always ready to assist with a smile. This level of attentiveness makes you feel like a valued guest rather than just another passenger.
Name Recognition
Name recognition is a small but significant touch. It adds a personal dimension to the service, making interactions more genuine and pleasant. You’ll find that the crew remembers your preferences, making the experience feel bespoke.
Shoe Service
One unique feature is the shoe service. Shortly after takeoff, a flight attendant will offer you a pair of comfortable slippers and take your shoes to be stored in individual covers. This small gesture adds a touch of luxury and ensures your comfort throughout the flight.
Bed Preparation
When it’s time to sleep, the crew will transform your seat into a cozy bed. The bed preparation includes laying out a plush mattress pad, soft duvet, and fluffy pillows. This attention to detail ensures you get a restful sleep, making long-haul flights more bearable.
Gentle and Non-Overbearing Service
The service is gentle and non-overbearing, which is a fine balance to achieve. The crew is always there when you need them but never intrusive. This makes for a relaxing and stress-free journey, allowing you to enjoy your flight at your own pace.
Flying Garuda Indonesia First Class means you’ll experience a level of service that prioritizes your comfort and satisfaction. The crew’s dedication to making your flight memorable is evident in every interaction.
Next, let’s explore the arrival services you can expect at your destination.
Arrival Services
After a luxurious flight with Garuda Indonesia First Class, the exceptional experience continues upon arrival. Here’s what you can expect:
Arrival Lounge
Upon landing, you’ll be guided to an exclusive arrival lounge. This lounge is a serene haven where you can relax and refresh before continuing your journey. It’s designed to offer the same level of comfort and luxury you enjoyed in the air.
Shower Facilities
The lounge features shower facilities that are beautifully decorated and equipped with premium amenities. Freshen up with products from L’Occitane, ensuring you feel invigorated and ready for the day ahead.
Semi-Private Suites
For those needing a bit more privacy, the lounge offers semi-private suites. These are perfect for catching up on some sleep or simply unwinding in a quiet space. The suites come with comfortable seating and soft lighting, providing a peaceful retreat.
Complimentary Beverages
While you relax, enjoy a selection of complimentary beverages. Whether you prefer a hot cup of coffee, a refreshing juice, or something stronger, the lounge has a variety of options to suit your taste.
Escort to Connecting Flight
If you have a connecting flight, Garuda Indonesia ensures a seamless transition. A personal escort will guide you through the airport, handling all the details so you can move effortlessly to your next gate. This service minimizes stress and maximizes convenience.
Additional Perks
Beyond these core services, the lounge often provides additional perks like light snacks, free Wi-Fi, and comfortable seating areas. These touches make waiting for your next flight a pleasant experience rather than a chore.
With Garuda Indonesia First Class, the journey doesn’t end when you land. The arrival services are designed to extend the luxury and comfort, ensuring you feel pampered from start to finish.
Next, let’s answer some frequently asked questions about Garuda Indonesia First Class.
Frequently Asked Questions about Garuda Indonesia First Class
What routes offer Garuda Indonesia First Class?
Garuda Indonesia offers First Class on select international routes, primarily using their Boeing 777-300ER aircraft. Key routes include:
- London (LHR) to Jakarta (CGK)
- Jakarta (CGK) to Amsterdam (AMS)
These routes are known for providing a luxurious experience with top-notch service and amenities.
How much does Garuda Indonesia First Class cost?
The cost of a Garuda Indonesia First Class ticket can vary widely based on the route, time of booking, and availability. For example, a flight from London to Jakarta was found for approximately 2,086 British pounds (~$2,540). Prices can fluctuate, so it’s best to check current fares and promotions.
What amenities are included in Garuda Indonesia First Class?
Garuda Indonesia First Class comes with a range of premium amenities designed to make your journey as comfortable as possible:
- Complimentary Transportation: Free car service to and from the airport.
- Lounge Access: Exclusive access to the No.1 Lounge at London-Heathrow and a swanky arrivals lounge in Jakarta.
- Privacy and Comfort: Fully-enclosed suites with ample storage, pajamas, and slippers.
- Amenity Kit: Includes high-end products like Spanish Agua de Loewe face and body lotion and Acca Kappa lip balm.
- Onboard Chef: Enjoy multi-course meals with both Indonesian and Western cuisine options, including a signature caviar service.
- Wi-Fi: Free in-flight Wi-Fi, though the speed may vary.
- Personalized Service: Attentive service with name recognition and personal touches like shoe service and bed preparation.
These amenities ensure a seamless and luxurious travel experience from start to finish.
Ready to book your next flight? Head over to Garuda Indonesia’s website to explore more options and plan your journey.
Conclusion
Our Garuda First Class Review paints a vivid picture of a luxurious and comfortable flight experience. From outstanding ground services to an exceptional in-flight journey, Garuda Indonesia First Class stands out in multiple ways.
Overall Impression
Flying Garuda Indonesia First Class is a blend of comfort, luxury, and personalized service. The fully-enclosed suites offer privacy and ample space, making long-haul flights more enjoyable. The amenity kits and pajamas add a touch of luxury, although some elements like the headphones could use an upgrade.
Best Ground Service
Garuda Indonesia excels in ground services. From complimentary transportation to exclusive lounge access, the pre-flight experience is smooth and stress-free. The Garuda First Class Lounge provides a relaxing atmosphere with spa services, making it a perfect start to your journey.
Exceptional In-Flight Experience
The in-flight experience is where Garuda truly shines. The multi-course meals prepared by an onboard chef are a highlight, with both Indonesian and Western cuisine options. The caviar service and a well-curated wine and spirits menu lift the dining experience. The Wi-Fi and in-flight entertainment options, including live TV, ensure you stay connected and entertained throughout the flight.
Service Quality
The service onboard is top-notch. The flight attendants are attentive without being intrusive, ensuring your comfort at all times. From bed preparation to personalized attention, the crew goes above and beyond to make your flight memorable.
Overall, Garuda Indonesia First Class offers a luxurious travel experience that stands out for its exceptional service and attention to detail. If you’re looking for a premium flying experience, Garuda Indonesia is a fantastic choice.
Ready to explore more first-class reviews? Check out our Airline Reviews for detailed insights and tips.